FAQ
Please find the answers to common questions below. Please feel free to contact us through the contact page or at info@sarahchapmanart.com if you have any questions before making a purchase.
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Inquiries about Instagram Posts
Please send us an email, and we will be happy to answer any questions you have about works featured on our Instagram or website.
Product Descriptions
Please note all dimensions are approximate.
Please be aware that color will display differently on different monitors. For the best experience, we recommend turning the brightness on your monitor all the way up.
Some images may show the works in simulated frames to help you see how the artwork will look in a room. All items will ship unframed unless clearly indicated otherwise in the product description.
Additional images and videos are available on our social media channels. Links are at the bottom of the page.
Shipping
United States
Original art ships free within the United States. All items will be shipped within 5 business days of your order unless otherwise noted in the product description, and your tracking number will be emailed to you as soon as your order is shipped.
International
If there is an original piece that you want to have shipped outside of the United States, please contact us for a shipping quote.
If you are located outside the United States, please note that item and shipping costs do not include import duties, taxes, customs fees, or any other required fees. These will be the buyer’s responsibility.
Shipping costs will not be refunded if the buyer refuses to pay any fees necessary for delivery or if the package is otherwise undeliverable.
Returns
All sales are final.
Please inspect your order immediately upon receipt and contact us within 24 hours if there is any damage.
Orders from Outside the USA
We can accommodate international orders. Please contact us with what you are interested in and where you are located, and we will provide a shipping quote and a custom link to add the artwork to your cart.
Framing
All items are unframed unless clearly indicated otherwise in the text of the product description. Framed items are wired and ready to hang on your wall.
Financing and Payment Processing
All payments are processed through Shopify. We accept credit and debit cards, Apple Pay, Google Pay, and Paypal.
We have partnered with ShopPay Installments (serviced by Affirm) to provide financing options for all artwork purchases.