FAQ

Please find the answers to common questions below. Please feel free to contact me through the contact page or at sarah@sarahchapmanart.com if you have any questions before making a purchase. I am here to help!

 

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Product Descriptions

Please note all dimensions are approximate.

Please be aware that color will display differently on different monitors. For the best experience, I recommend turning the brightness on your monitor all the way up.

Some product images may show the works in simulated frames to help you see how the artwork will look in a room. All items will ship unframed unless clearly indicated otherwise in the product description.

Additional images and videos are available on my social media channels. Links are at the bottom of the page.

Shipping

United States

Orders over $150 ship free within the United States. All items will be shipped within 5 business days of your order, and your tracking number will be emailed to you as soon as your order is shipped.

International

The website is set up to allow international customers to purchase prints, but not originals. This is because the store will not accurately quote shipping prices for different sized packages. If there is an original piece that you want to have shipped outside of the United States, please contact me. I am happy to provide a shipping quote!

If you are located outside the United States, please note that item and shipping costs do not include import duties, taxes, customs fees, or any other required fees. These will be the buyer’s responsibility.

Shipping costs will not be refunded if the buyer refuses to pay any fees necessary for delivery or if the package is otherwise undeliverable.

Returns

All sales are final.

Please inspect your order immediately upon receipt and contact me within 24 hours if there is any damage so that I may work with you to make it right.

To help get you a refund for damage caused by the shipper, I will need photos of the outside of the package before you open it (showing how it arrived to you) as well as pictures of the damage to the artwork. I will also need for you to retain all of the packing materials while the claim is being processed.

International Order Issues

Currently the store is set up to allow international print sales, but not originals. This is because the store will not automatically quote international shipping prices for different sized packages. If the store is not letting you check out, it is probably because you have an original in your cart.

However, I can accommodate international orders for anything on the website! Just send me an email with what you want to buy and where you are located, and I will reply with a shipping quote and a link to add the product to your cart.

Commissions

Commissions are now live!!!!

All commissions require a signed contract and non-refundable deposit before work can begin. Listings currently available in the store are for the DEPOSIT ONLY. You will be invoiced for the remaining balance upon completion of the painting. Shipping for commissions is free within the continental U.S.

Collaborations

If you are interested in working together, please reach out! I’d love to hear what you have in mind.

If you are working on a design project and want to see photos of the art you are considering next to physical swatches, please feel free to ask. I know how important it is to have colors that vibe together just right.

Framing

All items are unframed unless clearly indicated otherwise in the text of the product description. Framed items are wired and ready to hang on your wall.

I saw something on your Instagram that I want to buy

Yay! Send me an email, and I can help you out.